Refund policy

All Sales are final! There are no refunds, exchanges or returns. If you have an issue with your order please feel free to contact us at southernaromablends@gmail.com there you will be further assisted with any issues and offered the best decision based on the issue.

Damaged Items Policy:

We understand that receiving damaged goods is disappointing and frustrating. While we take utmost care in packaging and sending out your orders, once the package leaves our hands, it’s in the care of the postal service. Therefore, for any items damaged during transit, we regret to inform you that we are not responsible for such occurrences.

In the unfortunate event that your order arrives damaged, we advise you to take immediate action by contacting the postal service directly. Please document the damage by taking clear pictures of both the damaged item(s) and the packaging, as these will be required for your claim.

Here’s what we recommend:

1. Contact the Postal Service: Reach out to the postal service handling your delivery. File a claim and provide them with the necessary evidence (photos of damaged items and packaging).
2. Keep Packaging: Retain all packaging materials as they might be required for inspection by the postal service.
3. Inform Us: While we cannot directly intervene with the postal service’s handling of your claim, we empathize with your situation. Feel free to inform us about the issue. We’ll do our best to support you through this process and assist in any way we can.

At Southern Aroma Blends we strive to provide exceptional service, and we deeply regret any inconvenience caused by damaged shipments. We appreciate your understanding and cooperation in resolving these matters with the postal service.

Please note that this policy applies only to items damaged during transit and doesn’t cover damages resulting from mishandling or misuse after delivery.

Thank you for your understanding and continued support.

 

We appreciate your business!